![]() ![]() You will find the Minimum Requirements in the Class Specification. You will find additional information about the job in the. Updates documentation on unit process and procedures. Participates in department-wide computer deployments, division relocates, and inventory sweeps. G., mobile phones, fax machines).TEAM MEMBER Participate as a team member to provide technical support to resolve problems within the Department’s computing environment. Also participates in the deprecation and surplus of IT assets (e. INVENTORY Updates and maintains the inventory management system with asset information. Provide on-site physical (or remote) support. Install, update, and deploy computer hardware and software for members of the unit. Provide guidance and information to departmental employees relative to problems with video and web conferencing solutions. TECHNICAL AND CUSTOMER SUPPORT Perform first level troubleshooting, analysis, diagnosis and resolution of telecom and video / web conferencing-related issues.Īssemble, configure, and install telecom and video / web conferencing peripherals. ![]() Incumbent assists technical staff in scheduling and completing requested telecommunication and video / web conferencing services. Follow-up with clients to provide status on reported problems, requests and / or questions. Specific duties include, but are not limited to the following : TELECOMMUNICATIONS AND CONFERNCING SUPPORT Incumbent will receive incoming calls and emails from clients reporting problems, requesting services, or making inquiries.Įnter, update, and track all client telephone calls and emails in the Service Desk’s automated call tracking system. Under the supervision of the Information Technology (IT) Manager I of the Technical Operations and Support Office within the Technology Services Division, the incumbent assists in maintaining the Department’s Telecommunication systems, and provides support for the Department’s video and web conferencing services. ![]()
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